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Customer Service
Customer service and communication are the most important factors of any great relationship – you'll stay informed as we become an integral part of your company.
Below are some of the key ways our customer service members will guide your relationship: Find out more
- Complete order fulfillment
- Order processing and customized document creation
- Order tracking at each stage of shipment
- Inventory adjustment and notification
- Automatic e-mail notification to suit your receiving and shipping requirements
- Transportation and courier management
- Rush orders – no problem!
- Warehouse open 24 hours
- One of our seasoned customer service professionals will liaison with your clients to ensure seamless execution
- Our goal is to offer the best level of service at all times with your best interests in mind
Inventory Management
Visibility – log in and see what's going on 24/7.
With our advanced inventory management systems, you will have complete visibility at all times and be able to see what's going on 24 hours a day, 7 days a week, from any location in the world. No matter what challenges are in front of you, we can build creative, scalable solutions that answer your specific business requirements: Find out more
- Detailed receipt and shipment capture
- FIFO, lot and date control
- Online ordering
- Minimum and maximum inventory replenishment notification
- Online visibility – see what's going on 24/7
- Physical inventories and/or cycle count
- Online sales and inventory reporting available to you, your sales team, and your clients
- Customized velocity reporting
- Customized labeling and tagging
Specialized Services
Adaptability – let our 50 years of experience match your challenge with a specialized service.
Some of these services may include: Find out more
- Reverse fulfillment capabilities that reintroduce returned assets to sales or manufacturing channels
- Light manufacturing and assembly, co-packing – kitting, custom packaging
- Containment and quality inspections
- Literature and sales sample distribution – kitted and prepared to ship anywhere
- Custom scalability – we react as your needs fluctuate
- Broad material handling equipment and expertise to handle your unique material handling circumstances
- Container management
- From health care to temperature control we execute a service to fit your business needs
- Stand alone or shared facilities leasing can accommodate your growth potential within one of our existing or future locations
Quality Assurances
Reliability – with our strict operational procedures and a team culture focused on operational excellence, you can feel confident and rest easy knowing that your assets are secure every step of the way.
Our customers depend on us to get the job done right because it's what we do all day, everyday: Find out more
- Manage your processes or help set new ones to meet your and your clients standards
- Detail inbound and outbound receiving
- Detailed product inspection
- Recall, containment and quality inspections
- KPI reporting to ensure your shipments are accurate, arrive undamaged and on time
- Date and lot control
- Scalability – our resources will fluctuate as your business needs change without ever compromising our core values
- Ability to place one of your a key personnel on-site
Transportation Management
Efficiency – meeting your delivery deadlines, on time and on budget.
Our experienced staff and seasoned management team will ensure that your organization receives only the highest level of service. We help manufacturers and importers from any industry and find the right solution for your transportation requirements. Our regional fleet and North America wide network will ensure your shipments arrive on-time, every time and on budget. Find out more
- Small parcel to full fleet leaving today
- Courier, LTL, vans, containers flatbeds, reefers
- We follow your shipment every step of the way
- Freight consolidation and route optimization
- Just in time and expedite services
- Freight auditing and bill payment
